Refund policy

 

30-Day Money-Back Guarantee

We stand behind our products and want you to be completely satisfied with your purchase. If for any reason you are not happy, you may request a full refund within 30 days of the original purchase date — no questions asked.

Eligibility

To qualify for a refund, the request must be submitted within 30 calendar days from the date of purchase. If applicable, any physical products must be returned in their original condition and packaging. Items that have been damaged, altered, or show excessive use beyond reasonable inspection may not be eligible for a full refund at our discretion.

How to Request a Refund

To initiate a refund, please email us at support@tryionwell.com with your order number and the email address used at checkout. We will acknowledge your request within 1–2 business days.

Processing

Once your request is approved (and any returned items have been received and inspected, if applicable), your refund will be processed to the original payment method within 5–10 business days. Please note that your bank or credit card provider may require additional time to reflect the credit on your statement.

Non-Refundable Items

The following are excluded from this policy: [list any exceptions, such as gift cards, downloadable software after use, or custom/personalized orders].

Return Shipping

If a physical product must be returned, the customer is responsible for return shipping costs unless the item arrived damaged or defective.

Late or Missing Refunds

If you haven't received your refund within the stated timeframe, please check with your bank or payment provider first. If the issue persists, contact us at support@tryionwell.com and we'll look into it.