Versand
Shipping Policy
Thank you for shopping with Ionwell. Please review our shipping policy below before placing your order.
Processing Time
Once your order is placed and payment is confirmed, please allow 1–3 business days for your order to be processed and shipped. You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Timeframes
Standard shipping typically takes 10–14 business days from the date your order is shipped. In some cases, shipping may take up to 20 business days depending on your location, carrier capacity, customs processing, weather conditions, or other circumstances beyond our control. All delivery timeframes are estimates only and are not guaranteed.
Tracking Your Order
Once your order has shipped, you will receive an email with your tracking number. Please allow 2–3 business days after receiving your tracking number for tracking information to update in the carrier's system. If your tracking has not updated after 5 business days, please contact us at support@tryionwell.com.
Delays
Ionwell is not responsible for shipping delays caused by carriers, postal services, customs authorities, holidays, natural disasters, or any other events outside our reasonable control. Once your order has been handed off to the shipping carrier, title and risk of loss passes to you. We appreciate your patience, as most orders arrive well within the estimated timeframe.
Lost or Missing Packages
If your order has not arrived within 20 business days of shipment, please contact us at support@tryionwell.com with your order number and we will work with you to investigate and resolve the issue.
Chargebacks and Payment Disputes
By placing an order, you acknowledge and agree that shipping delays within the stated timeframe of up to 20 business days do not constitute grounds for a chargeback, dispute, or payment reversal with your bank or credit card provider. You agree to contact us at support@tryionwell.com to resolve any shipping or delivery concerns before initiating any payment dispute. Filing a chargeback or payment dispute without first attempting to resolve the matter with us may result in the suspension of your account, denial of future orders, and pursuit of any amounts owed, including associated fees.
International Shipping
If we offer international shipping, please note that customs duties, taxes, and import fees are the responsibility of the buyer. Ionwell has no control over these charges and cannot predict their amount. Please check with your local customs office for more information before placing your order.
Contact Us
If you have any questions about your shipment or this policy, please reach out to us at support@tryionwell.com.